All guestrooms feature two private balconies, individually controlled AC,
heater, satellite television, individual safe deposit box, IDD telephone, mini bar, writing desk, hair-dryer, alarm clock, in-room coffee, tea set & electronic water pot, slippers, bathtub, bathrobes, daily flowers & fruits, turn-down service, in room safe, clothes rack.
House rules
Check-In
14:00 - 24:00
Check-out
12:00 - 13:00
Luggage storage
14:00 - 22:00
Cancellation/prepayment
Payment policy:
• 50% of the total reservation amount is required at reservation time.
• The balance will be settled within 7 date prior to arrival date.
• Every booking in Public Holiday, 100% of the total reservation amount will be required at reservation time.
Cancellation policy:
• If cancelled or modify within 14 - 8 days prior to arrival, 50% of the total reservation amount will be charged.
• If cancelled or modify within 7 days prior to arrival, 100% of the total reservation amount will be charged.
• If case of non-show or earlier departure, the total amount of the reservation will be charged.
• Every booking is non-refundable in Public Holiday.
Children and extra beds
Children policy:
Age
Service
Rate
Limitations
Child under age 06
Sharing bed with parents + breakfast
Complimentary
- Share a paid room with parents utilizing the existing bed without extra accommodation charge and breakfast as well.
Child age 06 to under 12
Sharing bed with parents + breakfast
Surcharge
- Share a paid room with parents utilizing the existing bed surcharge for 1.000.000 VND/ per room/ per night/ per child
From age 12 and above
Book a new room + breakfast
Same price
- Children from 12 years and above are requested to book a new room with same price.
• Maximum 01 children are allowed per room
• Maximum is 03 pax (02 adults and 1 children under 12 years old).
• Children have satisfied all policies above
• Complimentary will set up according to hotel availability.
Pets
Pets are allowed according to hotel's pet regulation
Additional info
Please note that the restaurant is closed each Sunday.
The restaurant will also be closed during Christmas (25-26 December).
Please note that parking spaces cannot be reserved or guaranteed.
For a group booking more than 5 rooms up to 4 weeks prior to arrival cancellation is 100% free of charge, within 2 until 4 weeks 50% free of charge, and within 2 weeks the property will charge you in full. Please note that Ozo hotel always charges city tax prior to your arrival with the non-refundable rate or group booking.
Please note that the credit card that is used for the booking needs to be present at check-in. When this credit card is not available please bring a photocopy of the credit card withauthorization of the owner.
